You may purchase another product and return the undesired one per the return guidelines above (30% restocking fee will apply, please read aforementioned Return Policy). Claims received after 5 business days from receipt of shipment will not even be entertained no exceptions. We implore you to check your package RIGHT WHEN YOU RECEIVE IT. If you wish to cancel an order for any reason, it must be done via Telephone or EMAIL. Your cancellation is NOT complete unless you receive a Confirmation from a Customer Service Representative. If the order you have phoned-in to cancel has already shipped and you refuse the package, it is as if you have made a return hence, standard restocking fees will apply (no exceptions).Ĭlaims for shortages, damages and incorrectly-shipped items will only be accepted for a period of 5 business days after receiving your package. A manufacturer's warranty is a manufacturer's warranty please utilize them. If the defective item is covered under manufacturer's warranty, the customer will be referred to the manufacturer for replacement. NO Credit will be issued if the item we test is in working condition. Items claimed "defective" will be assessed by us upon return. This special infrared conserving coating re ects radiated heat back onto the tungsten coil. The exclusive, single-end infrared conserving halogen capsule is at the heart of all SYLVANIA CAPSYLITE IR lamps. Sale Items, Light Bulbs, Faceplates, Recessed Trims, Recessed & Fire Rated Housing, Load Centers, Discontinued Items, and Specialty Order parts are NOT returnable.ĭefective products must be returned within 10 days of the invoice date for same item replacement. The SYLVANIA family of CAPSYLITE IR PAR lamps offers substantial energy savings, great color, long life and state-of-the-art optics. If returned products need reconditioning or are deemed used or opened, service charges will apply and/or refund may not be issued. The buyer must pay the return shipping and a 30% re-stocking fee. Our 30 Day policy is NON-NEGOTIABLE. The merchandise must be in new condition, uninstalled and in original packaging. Shipping charges are never refunded on a return. ![]() Tracking Information must be sent by the 30th day of return (11:59 PM/PST) or we will not take back the item, no exceptions. NOTE: Non-defective merchandise may be returned within 30 Days after the purchase date for a refund. (3) Item Ordered (Manufacturer + Model Number) ![]() Architectural Suspended Cylinder Lights.
0 Comments
Leave a Reply. |